RETURNS OR EXCHANGES
Thank you for shopping on our website! To ensure that you are satisfied with the toys you purchased, we have set the following refund terms. Please read these terms carefully to understand your refund rights and procedures:
- Refund Request
If the product you received is defective, damaged or does not match the product you ordered, please contact us within 14 days of receiving the goods to request a refund.
Refund requests must be submitted via email or our customer service page with your order number and a description of the problem. - Return Request
Refunds are only available for unused, unopened products in their original packaging. All returned items must be accompanied by the original packaging and tags intact.
For hygiene and safety reasons, some products cannot be returned after opening unless there is a quality problem. - Return Procedure
Once your refund request is approved, we will provide you with a return address and further instructions.
All return shipping costs are borne by the customer unless the product is defective or wrong. - Refund Processing
Once we receive your returned product and confirm its status, we will process the refund within 7 working days.
Refunds will be returned to the original payment method you used to pay, and it may take additional time to arrive. - Cancellation of Order
If you wish to cancel your order before the product is shipped, please contact our customer service team immediately. If the order is not shipped, we will refund the full amount. - Contact Us
If you have any questions or need further assistance, please contact our customer service team via email at [email protected].
Thank you for your trust and support, we will wholeheartedly provide you with satisfactory service!